* {
      box-sizing: border-box;
  }

  html,
  body {
      overflow-x: hidden;
      scroll-behavior: smooth;
  }

  body {
      font-family: 'Plus Jakarta Sans', sans-serif;
      transition: background 0.3s ease, color 0.3s ease;
  }

  .dark body {
      background: #060911;
      color: #e5e7eb;
  }

  .dark .theme-card {
      background: rgba(17, 24, 39, 0.6);
      border-color: rgba(255, 255, 255, 0.07);
  }

  .dark .theme-card-hover:hover {
      background: rgba(26, 34, 53, 0.8);
      border-color: rgba(245, 158, 11, 0.15);
  }

  .dark .theme-glass {
      background: rgba(17, 24, 39, 0.75);
      border-color: rgba(255, 255, 255, 0.06);
      backdrop-filter: blur(16px);
  }

  .dark .theme-sidebar {
      background: linear-gradient(180deg, #0a0e1a, #0f1629, #0a0e1a);
      border-color: rgba(255, 255, 255, 0.04);
  }

  .dark .theme-text {
      color: #e5e7eb;
  }

  .dark .theme-text-muted {
      color: #9ca3af;
  }

  .dark .theme-text-dim {
      color: #6b7280;
  }

  .dark .theme-border {
      border-color: rgba(255, 255, 255, 0.05);
  }

  .dark .theme-input {
      background: rgba(255, 255, 255, 0.05);
      border-color: rgba(255, 255, 255, 0.05);
      color: white;
  }

  .dark .theme-hover:hover {
      background: rgba(255, 255, 255, 0.05);
  }

  .dark .theme-item {
      background: rgba(255, 255, 255, 0.03);
  }

  .dark .theme-item:hover {
      background: rgba(255, 255, 255, 0.06);
  }

  .dark .theme-scroll::-webkit-scrollbar-track {
      background: #0a0e1a;
  }

  .dark .chat-bubble-admin {
      background: linear-gradient(135deg, #f59e0b, #d97706);
      color: black;
  }

  .dark .chat-bubble-user {
      background: rgba(255, 255, 255, 0.08);
      color: white;
  }

  body {
      background: #f5f7fb;
      color: #1e293b;
  }

  .theme-card {
      background: #ffffff;
      border: 1px solid #e5e7eb;
  }

  .theme-card-hover:hover {
      background: #fdfdfd;
      border-color: #f59e0b40;
      box-shadow: 0 12px 30px rgba(0, 0, 0, 0.06);
  }

  .theme-glass {
      background: rgba(255, 255, 255, 0.85);
      border: 1px solid #e5e7eb;
      backdrop-filter: blur(16px);
  }

  .theme-sidebar {
      background: linear-gradient(180deg, #ffffff, #f9fafb, #ffffff);
      border-right: 1px solid #e5e7eb;
  }

  .theme-text {
      color: #1e293b;
  }

  .theme-text-muted {
      color: #64748b;
  }

  .theme-text-dim {
      color: #94a3b8;
  }

  .theme-border {
      border-color: #e5e7eb;
  }

  .theme-input {
      background: #f8fafc;
      border: 1px solid #e5e7eb;
      color: #1e293b;
  }

  .theme-hover:hover {
      background: #f1f5f9;
  }

  .theme-item {
      background: #f8fafc;
  }

  .theme-item:hover {
      background: #f1f5f9;
  }

  .theme-scroll::-webkit-scrollbar-track {
      background: #f5f7fb;
  }

  .chat-bubble-admin {
      background: linear-gradient(135deg, #f59e0b, #d97706);
      color: white;
  }

  .chat-bubble-user {
      background: #f1f5f9;
      color: #1e293b;
  }

  ::-webkit-scrollbar {
      width: 5px;
      height: 5px;
  }

  ::-webkit-scrollbar-thumb {
      background: linear-gradient(180deg, #f59e0b, #8b5cf6);
      border-radius: 10px;
  }

  .card {
      border-radius: 1rem;
      transition: all 0.3s ease;
  }

  .card:hover {
      transform: translateY(-2px);
  }

  .glow-gold {
      box-shadow: 0 0 30px rgba(245, 158, 11, 0.08);
  }

  .glow-purple {
      box-shadow: 0 0 30px rgba(139, 92, 246, 0.08);
  }

  .glow-green {
      box-shadow: 0 0 30px rgba(16, 185, 129, 0.08);
  }

  .glow-red {
      box-shadow: 0 0 30px rgba(239, 68, 68, 0.08);
  }

  .text-gold-gradient {
      background: linear-gradient(135deg, #f59e0b, #fbbf24);
      -webkit-background-clip: text;
      -webkit-text-fill-color: transparent;
  }

  .sidebar-link {
      position: relative;
      transition: all 0.3s ease;
  }

  .sidebar-link::before {
      content: '';
      position: absolute;
      left: 0;
      top: 0;
      bottom: 0;
      width: 3px;
      background: linear-gradient(180deg, #f59e0b, #8b5cf6);
      border-radius: 0 4px 4px 0;
      transform: scaleY(0);
      transition: 0.3s;
  }

  .sidebar-link:hover::before,
  .sidebar-link.active::before {
      transform: scaleY(1);
  }

  .dark .sidebar-link:hover,
  .dark .sidebar-link.active {
      background: linear-gradient(90deg, rgba(245, 158, 11, 0.1), transparent);
  }

  .sidebar-link:hover,
  .sidebar-link.active {
      background: linear-gradient(90deg, rgba(245, 158, 11, 0.08), transparent);
  }

  .live-dot {
      width: 8px;
      height: 8px;
      border-radius: 50%;
      background: #ef4444;
      animation: pulse 1.5s infinite;
      display: inline-block;
  }

  @keyframes pulse {
      0% {
          box-shadow: 0 0 0 0 rgba(239, 68, 68, 0.7);
      }

      70% {
          box-shadow: 0 0 0 8px rgba(239, 68, 68, 0);
      }

      100% {
          box-shadow: 0 0 0 0 rgba(239, 68, 68, 0);
      }
  }

  .progress-bar {
      animation: fillWidth 2s ease forwards;
  }

  @keyframes fillWidth {
      from {
          width: 0;
      }
  }

  @keyframes fadeUp {
      from {
          opacity: 0;
          transform: translateY(20px);
      }

      to {
          opacity: 1;
          transform: translateY(0);
      }
  }

  .fade-up {
      animation: fadeUp 0.6s ease forwards;
  }

  @keyframes slideRight {
      from {
          opacity: 0;
          transform: translateX(30px);
      }

      to {
          opacity: 1;
          transform: translateX(0);
      }
  }

  .slide-right {
      animation: slideRight 0.4s ease forwards;
  }

  .overlay {
      background: rgba(0, 0, 0, 0.6);
      backdrop-filter: blur(4px);
  }

  .modal-bg {
      background: rgba(0, 0, 0, 0.7);
      backdrop-filter: blur(8px);
  }

  .btn {
      position: relative;
      overflow: hidden;
  }

  .btn::after {
      content: '';
      position: absolute;
      inset: 0;
      background: radial-gradient(circle, rgba(255, 255, 255, 0.2) 10%, transparent 10.01%);
      background-repeat: no-repeat;
      background-position: 50%;
      transform: scale(10);
      opacity: 0;
      transition: transform 0.5s, opacity 1s;
      pointer-events: none;
  }

  .btn:active::after {
      transform: scale(0);
      opacity: 0.3;
      transition: 0s;
  }

  @media (max-width: 640px) {
      .mobile-full-dd {
          position: fixed !important;
          top: 56px !important;
          left: 0 !important;
          right: 0 !important;
          margin: 8px !important;
          width: calc(100vw - 16px) !important;
          max-width: none !important;
      }
  }

  .tab-active {
      background: linear-gradient(135deg, #f59e0b, #d97706) !important;
      color: black !important;
  }

  /* Priority badges */
  .priority-urgent {
      background: rgba(239, 68, 68, 0.15);
      color: #ef4444;
  }

  .priority-high {
      background: rgba(245, 158, 11, 0.15);
      color: #f59e0b;
  }

  .priority-medium {
      background: rgba(59, 130, 246, 0.15);
      color: #3b82f6;
  }

  .priority-low {
      background: rgba(107, 114, 128, 0.15);
      color: #6b7280;
  }

  /* Status badges */
  .status-open {
      background: rgba(59, 130, 246, 0.15);
      color: #3b82f6;
  }

  .status-progress {
      background: rgba(245, 158, 11, 0.15);
      color: #f59e0b;
  }

  .status-resolved {
      background: rgba(16, 185, 129, 0.15);
      color: #10b981;
  }

  .status-closed {
      background: rgba(107, 114, 128, 0.15);
      color: #6b7280;
  }

  /* Category badges */
  .cat-payment {
      background: rgba(245, 158, 11, 0.15);
      color: #f59e0b;
  }

  .cat-technical {
      background: rgba(139, 92, 246, 0.15);
      color: #8b5cf6;
  }

  .cat-account {
      background: rgba(59, 130, 246, 0.15);
      color: #3b82f6;
  }

  .cat-bonus {
      background: rgba(236, 72, 153, 0.15);
      color: #ec4899;
  }

  .cat-game {
      background: rgba(16, 185, 129, 0.15);
      color: #10b981;
  }

  .cat-general {
      background: rgba(107, 114, 128, 0.15);
      color: #6b7280;
  }

  /* Agent status */
  .agent-online {
      border: 2px solid #10b981;
  }

  .agent-busy {
      border: 2px solid #f59e0b;
  }

  .agent-offline {
      border: 2px solid #6b7280;
  }

  /* Chat message animation */
  @keyframes msgIn {
      from {
          opacity: 0;
          transform: translateY(10px);
      }

      to {
          opacity: 1;
          transform: translateY(0);
      }
  }

  .msg-in {
      animation: msgIn 0.3s ease;
  }

  /* Typing indicator */
  .typing-dot {
      width: 6px;
      height: 6px;
      border-radius: 50%;
      background: currentColor;
      display: inline-block;
      animation: typingDot 1.4s infinite;
  }

  .typing-dot:nth-child(2) {
      animation-delay: 0.2s;
  }

  .typing-dot:nth-child(3) {
      animation-delay: 0.4s;
  }

  @keyframes typingDot {

      0%,
      60%,
      100% {
          opacity: 0.3;
          transform: scale(0.8);
      }

      30% {
          opacity: 1;
          transform: scale(1);
      }
  }

  /* Ticket card hover */
  .ticket-card {
      transition: all 0.3s ease;
      cursor: pointer;
      position: relative;
  }

  .ticket-card::before {
      content: '';
      position: absolute;
      left: 0;
      top: 0;
      bottom: 0;
      width: 3px;
      border-radius: 0 4px 4px 0;
      transition: 0.3s;
  }

  .ticket-card.urgent::before {
      background: #ef4444;
  }

  .ticket-card.high::before {
      background: #f59e0b;
  }

  .ticket-card.medium::before {
      background: #3b82f6;
  }

  .ticket-card.low::before {
      background: #6b7280;
  }