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96%

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HighRoller88

Online now

Today, 14:32

Hi, I'm having issues with my recent withdrawal. It's been pending for over 24 hours.

14:32

Hello! I'm sorry to hear that. Let me check your withdrawal status right away. Could you please provide your transaction ID?

14:33

Sure, it's TXN-28470 for $12,500 via Bank Wire

14:34

Thank you! I can see your withdrawal in our system. It's currently in the final verification stage. I'll expedite the processing right now.

14:35

Great! How long will it take?

14:36

typing...

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